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FAQ

How to place Order on mysoregiftsflowers.com?

Browse and select products from the product category and then click to add it to your shopping cart. As you proceed you can add several products from continue shopping/add-on selection. Users are able to freely view and alter the products added in the shopping cart on any given time. After you have done this click on ‘Continue’ and fill the order information form once you are prepared to buy your selected products. After completion of order form hit the preview button to inspect your ordered products and hit the confirm button. User will be redirected to the payment page for additional study of order status and order number.

What takes place after order placement?

After you place the order online it is sent to a protected connection to www.mysoregiftsflowers.com. An e-mail confirmation from www.mysoregiftsflowers.com is sent to your e-mail id containing the details of your ordered products, delivery date and order tracking number. You will also receive an e-mail from us once your order and payment is confirmed and received. If you find any difficulty during placing order online our customer care executive will help you on the phone or through e-mail.

When I will receive my order?

During an order placement online you are requested to give the delivery date. Our services assure same day delivery only if we receive your order request before 2.00 pm. To track your order you can send an e-mail at info@mysoregiftsflowers.com and get the correct update of your order status. Is it necessary to register at www.mysoregiftsflowers.com for online shopping? You can shop online on www.mysoregiftsflowers.com by providing only your e-mail id; however it is not mandate for you to get registered. But you can enjoy personalized online shopping experience if you get registered.

Is my information safe?

Mysoregiftsflowers.com is a protected site; users can enjoy online shopping with www.mysoregiftsflowers.com. Privacy is the main subject in the era of internet where electronic information being transferred for commercial purpose. Our online services have integrated safety policies to keep users information secret. Customers are very important and we intend to protect all necessary information by you, information entrusted with us will not be shared with the third party.

Is it safe to use my credit card online?

Your online transaction on www.mysoregiftsflowers.com is safe with advanced levels of transaction protection accessible on the internet. We will not proceed with the payment; it is directed to the payment gateway. Your important card details are stored with Payment Gateway Company using SSL. Your personal information will not be leaked at any cost.

When will my credit card get charged?

During purchase we secure your permission on the credit card you used to make payment for your online purchase. Immediate notification is sent to you to use another online payment option using another card in case the first option does not work. Minimum 24-48 hours is required for your credit card to get charged. Your purchase order will be moved to us with total safety.

How do I make changes in the order or cancel my order?

Users have the right to cancel or change the order before it is shipped with previous intimation, unfortunately you cannot cancel the order after it has been delivered.

Guarantee?

Same day delivery of fresh and quality flowers creatively made in basket, bunch and bouquet is assured. All the floral arrangements are creatively made from professional local florists.

Confidential procedure:

Mysoregiftsflowers.com understands the importance of maintaining customer’s valuable information and retains the privacy of the customers. Registered members and customers can avail our services. As we proceed further we will talk about why we collect important information from our customers, how we collect and for what purpose the information is collected. The privacy guidelines are an important part of Terms and Conditions, through the course of terms and conditions we can administrate the users who have used our website.

Why do we collect customer’s information?

Since mysoregiftsflowers.com is established it has continuously presented top class products and services. We also offer excellent customer service providing important information and enabling customers to have wonderful online shopping experience. The basis for collecting special information is to allow communication between customers, us and the third party to be easy and clear. We also collect customer information to provide personalized services to our customers.

What sort of information is gathered?

www.mysoregiftsflowers.com gather customers name, e-mail address, contact numbers, billing address of the recipient and sender, billing information and the message on the gift. The information is essential for termination of the order, or for refund procedure.

Use of the information gathered from customers:

We gather customer’s information to communicate clearly. For smooth execution of orders and to provide customized services and enabling you to experience hassle free online shopping necessary information is collected. Mysoregiftsflowers.com does not pass on the information to third party at any cost. We may disclose the information given by you if it has to be disclosed with any law, government regulations etc.

Some section of the website may need log-in-processes, user registration where in you are asked to select user ID and password. The password set to you will be confidential and it will not be disclosed, the information collected will be helpful to the company and it may be used by the user on this website. It is a request to the user to keep the password confidential; it is customer’s responsibility to maintain the approval of your accounts or passwords. You are requested to inform us of any unlawful use of your accounts.

Links:

Mysoregiftsflowers.com needs you to be watchful when you hit on ad banners and the links, the link might direct you to third party websites. Customers hitting on links will be entitled to third party’s terms and conditions and confidential policies. We maintain the safety of the privacy on the internet; we cannot be responsible for third party’s actions. We insist you to read terms and conditions and privacy declaration policies before using our services. Let us inform customers your information will be used by mysoregiftsflowers.com and not by our associates.

Correction:

If our customers want to inform us with their updated information previously provided to us, they can send an e-mail with new information with correct/ full name, phone number, postal address and e-mail address to info@mysoregiftsflowers.com

User Security:

We keep your credit card number for security when you place your order on our website. This is done to save your information from third party viewing. Despite having advanced technology we do not guarantee 100% data security over the internet. We make sensible efforts to save the confidentiality of your information once it is given to us.

Your valuable feedback:

We appeal you to provide your important comments on our services so that we can improve our services to offer the best to our customers. Send in your inquiries, complaints and suggestions to info@mysoregiftsflowers.com



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